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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Please See Our Returns Page For Full Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.In relation to the consumer rights act of 2015 customers have up to 30 days to make a return in the case of faulty, damaged, or not as described goods.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer has the right to reject goods that are faulty, damaged or not as described and the right to a repair, replacement or refund in this circumstance.Any goods purchased on special order (products not currently or regularly stocked by Chester Cycle Hub Ltd.) are strictly not eligible for refund or return due to incorrect selection by the customer or the customer changing their mind post-purchase (If the special order is faulty, damaged or not as described, in accordance with the consumer rights act of 2015 it will be eligible for return and either refund, replacement or repair).Please note that in some case, replaced, repaired or exchanged items may differ in colour or style due to the originally purchased product if the originally purchased product is no longer available, discontinued or otherwise changed.Your legal rightsWhen you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
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